Remote Hands Support
24x7x365 Professional, On-Site Support When You Need It
Why send your valuable IT staff to the data center to perform tasks that can be easily handled by CherryRoad’s on-site technicians and engineers? Save your team a trip by trusting our trained ITIL certified experts to keep your hardware working optimally.
We provide our colocation customers with technical support for the maintenance, troubleshooting, monitoring, optimization, and installation of their equipment, while our managed, cloud, and IaaS customers are completely worry-free, as all their infrastructure is fully maintained and managed by us.
Remote hands service includes rack-mounting equipment, cable installations, equipment upgrades, and removal. Our technicians can also supplement your team and help you configure network equipment such as routers, switches, or firewalls, and perform systems administration tasks.
Whether its a simple reboot or a complex network configuration our techs are always there to help you.
Phone Support
You can reach us at any one of the following public numbers. Support lines connect you to a live technician in our data centers 24x7x365.
Phone Numbers
Main Support Lines
US / Canada: 1-888-354-6128
International: 1-206-438-5887
International: 1-703-564-9887
Dedicated Server Customers
DCA2: 1-703-564-5401
SEA2: 1-206-438-5901
Start a Support Ticket
Even when contacting us by phone, we first advise you open a ticket through the myCP® customer portal for our staff to reference in regards to your support issue and to ensure that everything is meticulously documented. Once you are logged in, click on Support Tickets in the Support category, under Account Management.
How Remote Hands Support is Beneficial?
- Experienced, dedicated team responding to your need 24x7x365
- Rapid response times
- Expert engineers available to investigate and resolve your issues
- Use our experienced staff to help with simple or complex configuration tasks
Some Client Love
“You provided diverse connectivity in support of the underlying network, along with management and maintenance of the highest levels.”
“We realized that the people who were interacting with us were great at technology, they understood our requirements, relate to what we needed and came up with the best possible solution based on our specific needs.”
“In addition to the security and infrastructure of the site, the most important selection factors were customer service, cost, and reliability. You provided exactly what we wanted.”